Solution: phone availability measurement
Measure your company's phone availability
Many companies rate their phone availability far better than it actually is. PeakRing creates an objective data basis: you see how many calls go unanswered, when your availability drops, and where to take action.
Why phone availability matters
A missed customer call is more than a lost contact opportunity. It can be a lost order, a dissatisfied existing customer, or a service complaint that goes elsewhere. If you don't measure availability, you can't improve it in a targeted way.
Unanswered calls
How many calls per day/week/month are actually lost?
Answer rate
What share of incoming calls is answered?
Peak times
When do most missed calls occur?
Impact on customer service and sales
Studies and everyday experience show that only a small share of callers try a second time if they can't get through. Phone availability is therefore a key lever for service quality, customer retention, and new customer acquisition. PeakRing gives you the data basis you need.
How PeakRing enables the measurement
- 1. Set up a tracking number: you get a dedicated number for measurement.
- 2. Enable call forwarding: unanswered calls are forwarded after 5–15 seconds.
- 3. Review the results: the dashboard shows availability, peak times, and possible revenue potential.
Note: PeakRing does not record call content and processes only the call data needed for analysis.
Frequently asked questions
Measure first, then decide
Start with a 14-day free phone availability measurement. Based on real data, decide what's the right move for your business.